Warranty Information

Cambridge Beds & Furniture: Comprehensive Warranty and Care Guidelines

At Cambridge Beds & Furniture, our products are designed with exceptional craftsmanship
and quality in mind. Below is a detailed explanation of warranty terms, conditions, and
maintenance guidelines to ensure you enjoy a lasting experience with our products.

High-Quality Craftsmanship and Warranty Overview

Quality Assurance:

  • All beds are designed and built to the highest standards, ensuring a durable and comfortable experience.

Warranty Coverage:

  • Mattresses and accessories are covered upto 10 years limited warranty against defects in materials and workmanship from the date of purchase. This may vary product wise.
  • If Cambridge Beds & Furniture verifies a manufacturing defect, we will assist you with the manufacturing warranty. The manufacturer will repair or replace the product at their discretion.

Adjustment Period:

  • It’s normal for your body to take 3–4 weeks to adjust to a new mattress, especially when transitioning from an older one.

Warranty Conditions

To maintain your warranty and avoid issues, the following conditions apply:

What the Warranty Does Not Cover

Exclusions:

  • Normal wear and tear, misuse, negligence, or abuse.
  • Damage caused by improper cleaning, folding, or jumping on the mattress.
  • Stains on the mattress or base, which automatically void the warranty for
    health and safety reasons.

Maintenance Suggestions:

  • Use a mattress protector at all times to safeguard against stains, dirt, and
    moisture.

Fabric Defects:

  • Any fabric imperfections must be reported to the retailer within 2 weeks of purchase. Claims after this period are deemed as normal wear and tear.

Original Purchaser Requirement

  • The warranty is valid only for the original buyer and is non-transferable.
  • Proof of purchase, such as a receipt, is required to make a claim.

Material Substitution

  • If original materials are unavailable, Cambridge Beds & Furniture manufacturer
    reserves the right to use equivalent materials to repair or replace the faulty product.

Mattresses: Warranty Coverage and Maintenance

Warranty Coverage

  • Loose, broken, or protruding wires.
  • Any manufacturing defect in the mattress assembly.
  • Physical flaws causing foam or support elements to split, crack, or degrade during normal use.
  • Visible depressions greater than 35mm, provided a suitable base is used.
  • Issues with fabric reported within 2 weeks of purchase.
  • If the grid top becomes loose during normal usage.

Warranty doesn’t cover

  • Indentations of up to 35mm are considered normal and not a defect.
  • A natural increase in foam softness that does not impact pressure relief.
  • Any changes in comfort due to personal preferences or adjustment over time.
  • Damage or comfort issues caused by an unsuitable or unsupportive bed base.
  • Damage to edge supports caused by improper transportation, such as not keeping the
    mattress flat or vertical.

Care and Maintenance Guidelines

To ensure the longevity of your mattress and maintain warranty coverage:
Usage Tips:

  • Do not jump on or fold the mattress, as this can damage the springs.
  • Rotate the mattress every one months for first three months and then every
    two months to distribute wear evenly.
  • Use the entire mattress surface to prevent lumps or bumps.

Cleaning Recommendations:

  • Never apply water or cleaning products directly to the mattress fabric.
  • Keep the mattress dry and clean with a protector.

Precautions:

  • Avoid consuming food and beverages or smoking on the mattress.
  • Keep children from playing with mattress labels or accessories.
  • Do not lift the mattress by its side handles; they are for turning assistance only.

Headboards: Warranty Coverage and Care

Warranty Coverage

  • Frame:

Covered for 12 months against defects in materials or workmanship when
used for domestic purposes.

  • Fabric:

Covered for 6 months, with defects in materials or stitching to be reported
within the first 2 weeks.

Warranty Exclusions

  • Damage due to mishandling or misuse of the frame.
  • Wear and tear, including scuffs, fading, or fabric imperfections reported after 2
    weeks.
  • Fabric stains, cuts, or lint formation.

Care Guidelines

  • Lift headboards carefully with two people to avoid strain or injury.
  • Secure headboards properly to the bed base or wall to prevent accidents.
  • Clean fabric surfaces regularly using a lint remover.

Accessories: Return Policy

14-Day Return Window:

  • Accessories, including pillows, bedsheets, duvets, and mattress toppers, can be returned within 14 days if unused and in original packaging.
  • Returns are subject to health and safety regulations.

Warranty Process

Steps to Make a Claim
1. Proof of Purchase:Provide a receipt with the purchase date to initiate a claim.
2. Product Inspection:Submit clear photos of the defect, or schedule an inspection appointment if necessary.
3. The issue will be shared with the manufacturer and Cambridge Beds & Furniture will assist in coordination with them and the customer.

Transportation Costs

  • For valid claims within 1 year, the manufacturer covers freight charges.
  • After the first year, transportation costs are the customer’s responsibility.

Repair or Replacement

  • The manufacturers for Cambridge Beds & Furniture will repair or replace faulty products at their discretion.
  • Material replacements may apply only to defective parts, not the entire product.