Delivery And Assembly Terms

  • Delivery services are available across New Zealand. Additional charges may apply for rural or remote locations.
  • Delivery availability and times may vary based on the store & logistics and the
    customer’s location.

  • Delivery dates and times will be confirmed after purchase. Specific delivery slots are subject to availability.
  • Customers are required to provide accurate delivery addresses and contact
    information at the time of purchase.

  • Delivery is free within 10 km of our Morrinsville showroom.
  • Outside 10 km, delivery is charged by distance from the showroom: 10–50 km $59; 50–80 km $69; 80–120 km $79; 120–200 km from $250 (may vary with distance).
  • Free delivery on all orders of $2,999 or more.

  • Assembly services are optional and may incur an additional fee. The availability of
    this service depends on the delivery location.
  • Customers must specify at the time of purchase if assembly is required.
  • Customers must ensure the delivery area is accessible and free from obstructions.
  • It is the customer’s responsibility to verify that beds & furniture dimensions will fit through doorways, staircases, and hallways.
  • Customers are required to inspect delivered items for any damage or defects before the delivery team leaves and inform the store.
  • Any issues must be reported to the delivery team or store within 24 hours of receipt.

  • Returns due to delivery damages or incorrect items will be accepted, provided the
    issue is reported within the stipulated time.
  • Delivery and assembly fees are non-refundable unless the issue is due to store error.

  • If no one is available to accept the delivery during the agreed time, re-delivery
    charges may apply.
  • Customers may authorize an unattended delivery at their own risk, releasing the store from liability for loss or damage.

  • Delivery teams adhere to health and safety regulations. They reserve the right to
    decline delivery or assembly if the environment poses safety risks.

  • The store is not liable for delays or cancellations due to unforeseen circumstances
    such as extreme weather, strikes, or transport disruptions.